发布网友 发布时间:2024-10-24 01:19
共1个回答
热心网友 时间:2024-11-08 20:40
Guest: Hello, I’d like to check in please. Guest: 你好,我想入住贵酒店。 Hotel staff: Certainly. Can I have the name please? Hotel staff: 当然可以,能把姓名给我吗? Guest: Mr Harold Smith. Guest: Harold Smith先生。 Hotel staff: Ok, Are you checking out tomorrow? Hotel staff: 好的,您是明天退房吗? Guest: Yes, I am. That’s right. Guest: 是的没错,是明天退房。 Hotel staff: Will you need a wake up call, sir? Hotel staff: 先生您需要唤醒服务吗? Guest: Yes please. At 6.30am. Guest: 是的,请在早上6.30唤醒我。 Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay. Hotel staff: 好的。您的房间号码是五层的502房间。早餐是早晨6.30到9点。祝您入住愉快。 Guest: Thank you. Guest: 谢谢你。 Guest: Good evening, I have a reservation under the name of Tomlinson. Guest: 晚上好,我有预定,名字是Tomlinson. Hotel staff: Ok I’ve found it. Checking out on the 27th? Hotel staff: 好,我找到了。是27日退房吗? Guest: That’s right. Guest: 没错。 Hotel staff: Can I take a credit card for the deposit? Hotel staff: 我能用您的信用卡划账押金吗? Guest: Yes, sure. Also, I’d like a non-smoking room please. Guest: 当然可以。另外,请给我一间无烟房间。 Hotel staff: Certainly madam. Here’s your key. Your room is on the 7th floor and on the left. Room 781. Check out is at 12 noon. Hotel staff: 当然可以,女士。这是您的房间钥匙。您的房间在7层左侧,房间号码781。退房需要在中午12点之前。 I’d like to check in please. 我想入住。 What name is that under? 使用什么姓名? Are you checking out tomorrow? 您是明天退房吗? Can I take a credit card for the deposit? 我能用您的信用卡划账押金吗? Breakfast is served between 8am and 9am. 早餐是早晨8点到9点。 追问: 要 市内电话 的对话···谢谢啊大神 回答: 一、 接听外线电话: 01、 电话铃响三声接起,中英 文清 晰报出酒店名称: 您好, 昆明 电信国际 技术交流 中心! Good morning , 02、 转接时,对来电方: 请稍等! Hold on ,please ! 03、 电话占线 时: 对不起,电话占线,请您稍后再拨。 Sorry , the line is busy .please call back later! 04、 转入电话无人接时: 电话没人接,您是否需要留言? There's no answer , Would you like to leave a message ? 05、转入 客房 电话: A、 请问您找那位? Who would you like to speak to ? B、 对不起,没有这个姓名的客人。 Sorry , there's no guest with that name C、 您能告诉我他是住客还是访客? Excuse me for asking but is he a visitor or a hotel guest? 05、 内容没听清或不确定时: A、 请您 再说一遍 好吗? Would you like to repeat the number ? B、 请您大声一点好吗: Could you speak a little louder , please C、 请说慢一点! Could you speak slowly ,please? 07、对方拨错号码: 恐怕您拨错了号码,这里是XXX酒店总机。 I'm afraid you dial the wrong number . here is xx hotel operator; 08、 外线来电详细问询时: 我将帮您把电话转到 问讯处 ; I'll put you through to the information desk 09、 来电方需要留言: A、 请告诉我您的留言内容; Could you please give me the message , sir / madam? B、 请放心,我一定将您的意思转达给X先生/小姐,谢谢您的来电,再见! Thank you for calling , I 'll relay the message to Mr./Mrs. 二、酒店住店客人的叫醒受理: 01、 能告诉我您的姓名和房号吗? May I have your name and your room number , please? 02、 您需要什么时间的叫醒? Could you tell me what time would you like to get up ? 03、 我重复一遍您的房号和叫醒时间,好吗? May I repeat your room number and the time , sir / madam ? 04、 早上好 (中午、晚上好),先生/女士,这是您的叫醒电话,祝您过得愉快! Good morning (afternoon , evening ), sir / madam ! this is your wake-up call , Have a good day to you (have a nice day )!